Tax policies
Taxes are an important part of functional society. Where our products are taxable, we collect and remit consumption tax to governments at the local, state, and/or federal levels. If your billing address is in one of the following jurisdictions, you’ll see an additional line item on your invoice for sales tax or VAT. The subscription prices on our product websites are all exclusive of sales tax and VAT.
The tax rate and rules are determined by each jurisdiction and sometimes vary by whether you are using our products for business/commercial or personal purposes. As regulations change, we will update this list.
Jurisdictions we collect and remit taxes for
Within the US
We collect sales tax for all of our customers customers where our tax software vendor determines that we may may have a tax liability.
Each US state has their own sales tax exemption rules. If your organization is tax-exempt, please share your state-specific tax exemption documentation with us. Because not all US federal exemptions are recognized by each state, an IRS tax exemption letter is not enough.
Within the EU
We collect VAT on any direct-to-consumer sales to EU-based customers. If you are a customer with a VAT identification number, let us know and we will apply a reverse charge for VAT to your invoice.
Updating your billing address
If you need to change your billing information because you don’t actually reside in a taxable jurisdiction, you can easily handle that within your accounts. You may need to re-enter your credit card information as part of the billing address update.
We’re here to help
Please contact our Support team if you have trouble or if:
- you believe you’re being charged in error.
- your organization is tax exempt or has a VAT identification number. Alongside your tax exempt certification or VAT identification number, please include your account ID or domain when you email us.
- you have any additional questions.